frequently asked questions

1What kind of devices do you support?
We support all kind of devices such as MAG, Android Smart Phone, Android Boxes, Enigma, DreamBox, Vu+ (...), PC, VLC, Kodi/XBMC (...), Smart TV.
2Do I need a satellite for using IPTV?
No, you will connect to our servers via the Internet and you don't need dish and satellite equipment.
3Response time to tickets on Support?
Issuing a ticket for account activation or technical support will get responded between 1 hour to 2. But we intend to reply within the hour of receiving the mentioned tickets. But during peak hours this can take up to 3 hours.
4I've uploaded the playlist, but the channels don't work in my Smart TV?
Please, make sure your playlist is working, using IPTV Player or VLC Player on PC.
5Wi-Fi or Ethernet?
We always recommend that you connect your device hardware (ethernet).
6I'm facing to buffering issues with channels. What is happening?
First, check your internet connection or router and restart it, and check the device's settings where you use your IPTV subscription. If you still have issues, it seems that your ISP is blocking the IPTV traffic. Test with other ISP connection. You shouldn't get any issues after doing this.
7How much bandwidth does the IPTV stream use?
Our IPTV streams use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.

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